Terms and Conditions


Terms and Conditions
General
These conditions are in place of and exclude all other representations, warranties and conditions except as implied by statute and in particular the purchaser acknowledges that he
has relied solely upon his own inspection and skill and judgment and not by reason of any representation by the company. In the absence of a written order from the purchaser, the
company’s internal order will constitute the basis of the agreement.Unless expressly accepted in writing by the company any variations of or additions to these conditions in a
purchaser’s order or order form will be deemed to be inapplicable. We may, from time to time, change some or all of the terms of this Agreement. The terms which will apply to you
are those which appear on our website on the date which you order from us (your ‘order’). You should print out and retain a copy of those terms at the time at which you send us your
order.
These Terms and Conditions only apply to sales of items made directly between Pepito Designs and the end user. By placing an order with us you are bound by these terms unless
agreed otherwise in writing.Definitions”The company”, “our”, “us” and “we” refers to the seller whose trading style appears on your order and invoice. “The customer”, “the
purchaser”, “you” and “your” refers to the original company, organisation or individual who purchases goods and/or services directly from us or anyone acting for or on behalf of any
such purchaser. “Consumer” refers to any person who is acting for purposes which are outside his trade,business or profession. In all cases, for ‘he’ read ‘he or she’. “The site” and
“our site” refers to our website www.pepitodesigns.co.za and ALL associated websites.
Prices & Quotations
All prices quoted on our site include transport costs. Unless explicitly requested, method of transport will be at our discretion. Any costs omitted or corrections on your invoice will be invoiced / credited later. Please notify us promptly if you are not billed the correct amount and we will correct the error. All advertised/advised/published pricing is subject to change at any time without notice due to market/currency fluctuations and other factors. If a price has risen, we will advise before proceeding with an order if you have specified a different price on your order. All quotations are subject to withdrawal or reasonable variation by the company at any time prior to firm acceptance of an order. No order given to the company based upon a quotation shall be binding upon the company until accepted by the company in writing. The company reserves the right to correct any error or omission or quotation or
invoice without prior notice.
Payment
We accept payment by most major credit / debit cards and Paypal. We reserve the right not to process orders until your funds have cleared.
Delivery & Acceptance
In most cases, unless agreed otherwise, we dispatch using our preferred carrier.Standard Local Delivery is normally made within 7 to 10 working days, but no absolute guarantee can
be given of this or any other delivery times. “Working day” is considered to be Monday to Friday, excluding holidays or any other day on which our offices are closed. We aim to send
your purchase within three working days of receiving payment, although please allow up to 21 working days for your goods to be delivered following purchase.You must inspect goods supplied as soon as practicable after delivery and notify us within a reasonable period of time of delivery any alleged defect or failure to comply with the description of the goods. The
goods are at your risk from the time of delivery and no liability will be accepted by us for damage or loss to the products after the time that the delivery document stating that the goods were received has been signed. Failing such notice you will be deemed to have accepted the products and it shall be conclusively presumed that the products are in accordance with the contract and free from any defect or damage, which would be apparent on examination. In the unlikely event that you do not receive your purchase within 10 working days of receiving e-mail confirmation from Pepito Designs that your order has been
shipped, you must advise Pepito Designs (by e-mail) within a further 5 working days so that necessary steps can be taken to locate the missing item. In the event that a purchase goes
missing due to an incorrect address being supplied by customer, or then Pepito Designs is not liable to issue a refund or replacement to customer
Returns
This policy does not affect your statutory rights. 14 Day Returns Guarantee. We will give you 14-days to assess products bought directly from Pepito Designs (this excludes any products purchased via promotions through third party websites), and if it isn’t to your liking, return it in good sale-able condition and we will give you your money back for the product. Before goods can be returned we must issue a returns authorisation number in order that we can track it accurately. Please ensure that your returns authorisation number is included with your returned item so that you can be credited appropriately. Items being returned should use a suitably packed, insured and traceable transport method. Items need to be returned within ten (10) days after the returns authorisation number has been provided. Where the original purchase had the delivery charge waived (‘Free Delivery’), you may be charged the delivery cost originally waived. We reserve the right to charge a restocking fee on unused, unopened items returned and accepted by Pepito Designs after the 14 day return period. For items that are returned open or with missing or damaged parts other than
if faulty, we reserve the right to charge a restocking fee or an amount to cover the cost of the damaged / missing item. Transport costs will only be refunded in instances where the full product pack has been returned and we determine the products are faulty. Please keep all the warranty information that accompanies your item as this may be needed should there be
a fault. In the event of Pepito Designs sending you a replacement for a damaged, defective or wrong item, you must return the damaged, defective or wrong item to us within 14 days of receipt of the replacement. We reserve the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item as
aforesaid.
Returns
If you are returning a product because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund the postage charges incurred in sending the item to you and pay your reasonable postage costs of returning it to us. We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you. Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price